COVID-19 Information for Clients

March 24, 2020

Please be assured that Harwood Pet Hospital is open as veterinary medicine has been deemed an essential service and we will continue to provide any necessary urgent/emergency care needed for your pets. We will also be available to refill prescriptions and supply food.

Please note that normal delivery turn-around times for food may be delayed due to the delivery supply chain being overwhelmed by orders. Food supplies ARE NOT LIMITED but it may take a few extra days for you to get your order. Do not delay in ordering as your supply runs down but PLEASE DO NOT COMPOUND THE PROBLEM by ordering more than your normal amount.

Please also note that in order to decrease COVID transmission risk to clients and team members we have had to implement new methods of providing service to you and your pet. As a result, clients will not be allowed in the clinic.

• Please arrange an appointment by calling the clinic in advance at 905-427-7177. Only urgent cases will be accommodated, non-urgent cases will be booked for a future time.
• Please call the clinic (905-427-7177) when you arrive and we will come out to your car and bring your pet into the clinic. You will remain in your car. We are accepting payment by credit card over the phone or e-transfer to [email protected].
• If you are picking up medication or supplies we will have you pre-pay by credit card over the phone or by e-transfer to [email protected] before you come over to pick up. Please call when you arrive for pick-up and will bring your pet’s food/supplies out to you in your car.

If you fall into any of the following categories, please call and discuss the safest method to present your pet to us for care. Even if being presented by someone else only urgent/emergency cases will be seen.

• You or anyone at home are ill, whether or not COVID-19 is suspected
• You or anyone at home is under quarantine/isolation or you have been in contact with a confirmed or suspected COVID-19 patient (whether tested or not)
• You have travelled out of the country in the last 14 days

Thank you for your cooperation!

The Team at Harwood Pet Hospital